by Jeff Moore
As the primary support contact for Basic, Deluxe, and Pro BetterPholios at BetterPhoto.com, I receive support questions regarding difficulties when uploading images. I'm going to provide two quick tips that will solve 99% of all issues you might encounter when uploading photos using the BetterPhoto Drag & Drop Image Uploader.
TIP #1 - Clear Your Browser's Cache Files
Your browser stores content offline for websites you visit frequently. The purpose of this is to speed up your browsing experience by using the local copy of information for websites where information has not changed since your last visit. This is all well and good (especially if you have a slower connection to the Internet), but these offline files can develop corruption over time and cause problems with sites you visit, including the Drag & Drop Image Uploader page for your BetterPholio website, gallery, or Campus Square/Portfolio.
The solution is to delete your browser's cache files. The method varies depending on browser and version, and it's impossible to cover them all in this short post. Search the Help menu of your browser for the word "cache" and the method for clearing or emptying the cache for your browser should be one of your returns. Note that Internet Explorer calls their cache files "Temporary Internet Files," so search for that term in that browser.
Once you've cleared your cache files, close all browser windows. Open a new window and navigate to the Drag & Drop Uploader page and try your uploads again.
TIP #2 - Uninstall and Reinstall Drag & Drop Image Uploader
If you followed Tip #1 and still have problems uploading, read on. When you first tried uploading photos using the Drag & Drop Uploader you were prompted to install either an ActiveX Control (Internet Explorer) or Java Applet (all other browsers) before you could do so. This installed the Drag & Drop Image Uploader component locally on your computer. It may be necessary to install a "fresh" copy of this component from time to time. Again, the methods for uninstalling and reinstalling this component vary by operating system and browser, so please refer to the comprehensive instruction page for this task here.
If all else fails and you are still unable to use the Drag & Drop Uploader after trying the tips above, you can contact me via the BetterPhoto.com contact page. Select the subject "I'm having problems uploading photos" so your message is correctly routed.
DID YOU KNOW? Did you know that BetterPhoto also has a non-drag and drop image uploader available? It's called the Alternate Image Uploader and is available at the bottom of each "Prepare To Upload" page (the page where you select the camera used, etc.). The Alternate Image Uploader is limited to uploading 15 photos at a time, but it is a viable option if you have trouble with the Drag & Drop Uploader and need to upload photos immediately.